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Terms of service

TERMS OF SERVICE

OVERVIEW Turquesa Emblemática LDA, with VAT 517452740, Rua Eduardo Coelho 35, 1200-165 Lisboa, operates this website under the trading name Camia Shoes. References to "we," "us," and "our" pertain to Camia. By using our site and services, you agree to be bound by these Terms of Service. These Terms apply to all site users, including browsers, customers, vendors, and contributors.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have legal guardian consent. Our services and products must not be used unlawfully or in violation of applicable laws. Any breach of these terms will result in the suspension of services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service for any reason at any time while ensuring non-discrimination and equitable treatment. Content (excluding credit card information) may be transferred unencrypted and adapted to network requirements. Credit card information is always encrypted during transmission. Unauthorized use of any aspect of our service is prohibited.

SECTION 3 - RESPONSIBLE BUSINESS PRACTICES We commit to transparency, equitable treatment, and ethical business practices. We strive to minimize environmental impact, prioritize sustainability in our supply chain, and engage with customers ethically. 

SECTION 4 - PRODUCTS AND SERVICES Our products are crafted with sustainability and ethical sourcing in mind. Limited availability may apply to certain items, and returns are subject to our Eco-Conscious Refund Policy. While we strive for accuracy, variations in color may occur. We reserve the right to limit or discontinue products at any time. When a product is available for pre-order, it means you’re reserving a handcrafted piece before produced. Manufacturing takes time, as we prioritize quality and sustainability over mass production. The estimated delivery date is displayed on the product page and confirmation email. 

SECTION 5 - USER ENGAGEMENT AND FEEDBACK We value user input to help shape and improve our offerings. Submissions, feedback, and creative content shared with us may be used to enhance our products and marketing. You consent to grant us non-exclusive rights to use this content responsibly and transparently.

SECTION 6 - DATA PRIVACY AND USER RIGHTS We collect and handle user data in line with our Privacy Policy, ensuring user data is managed ethically and in compliance with privacy laws. Your data is used solely for service enhancement and marketing with your consent.

SECTION 7 - TRANSPARENCY AND INCLUSIVITY Camia Shoes is committed to fostering a safe, inclusive, and welcoming environment for all users. We prohibit any form of discrimination, harassment, or biased conduct.

SECTION 8 - SUSTAINABILITY AND ETHICS IN OPERATIONS We are dedicated to sustainable practices and continuously seek to reduce our environmental impact. We aim to provide clear, accurate information about the eco-friendliness of our products and packaging.

SECTION 9 - CUSTOMER SUPPORT AND RESOLUTION In alignment with B-Corp values, we offer transparent and accessible customer service channels to resolve disputes or answer questions promptly and fairly. Contact us at wecare@camiashoes.com for any inquiries or concerns.

SECTION 10 - INDEMNIFICATION AND USER RESPONSIBILITIES By using our services, you agree to comply with all ethical and legal guidelines and indemnify Camia Shoes from liabilities arising from breaches of these Terms.

SECTION 11 - MODIFICATION OF TERMS We may update these terms to align with evolving ethical standards and user feedback. We encourage periodic review, and continued site use implies agreement with any updates.

CONTACT INFORMATION For further questions or feedback, reach out via: Email: wecare@camiashoes.com Turquesa Emblemática LDA, Lisbon, Portugal via WhatsApp: +351 969 481 042

last updated: 20.03.2026